Job Opportunity

Coordinator for Volunteer Engagement


Parish and Community Services

Reports To:

PCS Director of Business Development with Assist from Box of Joy Logistics Manager

Position Summary:

The primary function of this position is recruitment, solicitation, selection, placement, supervision, and recognition/retention of volunteers to engage in the “Box of Joy” ministry and screening process in the Miami area. Expectation is for growth each year to coincide with increased number of Boxes of Joy. Coordinator is responsible for recruiting schools (Catholic and public) to supply student volunteers in the Miami area, as well as volunteers from other local parishes, companies and groups. This will required in-person visits, calls, emails and other forms of communication including thorough follow-up. The position requires strong people skills, excellent written and verbal communications skills, detail orientated with leadership abilities, organization, and the ability to multi-task in a fast-paced environment.

Secondary is responsibility for working with BOJ Logistics Manager and Dev. Officers for coordination of Food Packing supplies, including ordering food, and materials required for each event, as well as clear logistical communication with event host and Dev. Officer. Travel may be required.

The Cross Catholic Outreach office is based in Boca Raton FL; however, a majority of time, work will be focused in the Miami Distribution Center/Warehouse. The position requires weekend work, especially during the Box of Joy ministry season and for recurring food packing events. Travel required.

Duties and Responsibilities:

  • Recruitment, selection, placement, training, supervision, and recognition/retention of short-term and long-term volunteers for PCS initiatives.
  • Prepare for and supervise all volunteer activities at the national “screening center” (Miami warehouse) during processing season to ensure production objectives, as well as a safe and meaningful experience for volunteer workers.
  • Provide high level of supervision and coaching to volunteer team leaders.
  • Contribute to policies and procedures for volunteer activities.
  • Contribute to the overall volunteer strategy and plan of the Box of Joy ministry, with integration with other data programs.
  • Contribute to strategic plans and growth of PCS initiatives to accomplish measurable goals.
  • Maintain metrics, reports, process documentation, CRM notes, and all other event data necessary.
  • Maintain and organize, and shipping needs all food packing supplies, materials, and food.
  • Attend and help facilitate the setup of each food packing event, as needed, (this may include presentations, and media interviews).
  • Travel as required, throughout USA as well as potential international trips as necessary.

Monitoring, Reporting and Documentation

  • Monitor weekly, monthly, quarterly and annual activity to achieve goals; provide accurate and timely pipeline reports.
  • Participate in budget development and goal setting for Box of Joy and Food Packing.
  • Work closely with IT Team to develop efficient volunteer systems for data entry of paper forms and online data collection with the goal of eliminating manual data entry.
  • Work closely with Marketing and Communications Team for effective implementation of mass communications with volunteers and prospective volunteers.
  • Constructively share feedback to improve processes and strategies.

Knowledge, Skills & Abilities Require/Preferred:

  • Demonstrated high level of understand and aptitude for cutting-edge systems, techniques and tools used in engagement, management and training of volunteers.
  • Demonstrated ability to work independently, with minimal direct supervision.
  • Ability to interact with individuals at all organizational levels; conducts self in polite and professional manner, with external donors and within our internal organization.
  • Demonstrated high level of people skills, written and verbal communications skills in English and Spanish, detail orientation, leadership and delegation abilities, organization, and the ability to multi-task in a fast-paced environment, including comfort, energy and poise in public speaking.
  • Ability to apply organizational skills when given a project; ability to handle multiple projects simultaneously to meet deadlines.
  • Demonstrates a motivation and ability to work in a fast-paced environment, with changing priorities, and sensitive to confidential information and situations.
  • Uses resources effectively to generate solutions; takes initiative when resolving problems, and able to keep clear records of projects, decisions and progress.
  • Self-starter who takes initiative on reaching and exceeding goals.
  • Ability to travel as needed.
  • Ability to lift up to 50 pounds.
  • Ability to driver commercial truck and certified forklift driver (a plus).
  • Active U.S. passport and driver’s license.
  • Willingness and ability to work nights, weekends, and extended hours as needed.

Experience Requirements:

  • One to three years volunteer management experience (Large scale preferred). Personal experience as a volunteer, preferably in a Catholic ministry environment.
  • Computer skills: strong proficiency in MS Word, Outlook, Excel and PowerPoint.

Education or Certification Requirements:

Associates degree or commensurate experience.

Application Process

Please submit your resume by email to and include the title of the position in the subject line. Please be sure to include a cover letter detailing your spiritual background.

Cross Catholic Outreach is a Christian ministry and provides excellent employee benefits. We are a Christian Humanitarian Aid Agency assisting the poorest of the poor around the world. Please visit our web site to learn more about the mission, vision, statement of faith and core values of our organization.