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Job Opportunity
Manager of IT Services
Department:
Technology Services
Reports To:
Senior Director of Technology Services
Position Summary:
The Manager of IT Services will work directly with external sever/networking specialists and with internal staff handling PC-based maintenance. Managing workflow and handling critical computer, systems, network and phone problems is the priority of this staff member. The Manager of IT services also serves as a liaison to executive and director/manager-level staff in securing equipment, software and technical services. Because of this, the position requires a highly communicative and relational person. His or her technical expertise should allow him/her to do PC diagnosis and repairs on individual machines. The Manager of IT Services will also be required to handle additions to and issues with the phone systems and A/V systems, including handling basic software changes, the acquisition of hardware, etc.
Duties and Responsibilities:
- Locate and manage expert vendors or service providers handling technical issues with the offices servers, network and phone system.
- Monitor systems, network, computer and phone issues within the organization with Senior Director of Technology Services and manage work flow to accomplish related goals.
- Manage IT staff of 5 to handle individual phone and PC troubleshooting and repair – taking part in these activities whenever necessary to achieve goals in a timely manner.
- Liaison to executive and director/manager-level staff in securing equipment, software and technical services; requires a highly communicative and relational skills.
- Organize and maintain effective server backups to protect data.
- Take leadership role in any disaster response activities required in the office due to hurricane, water damage, etc.
- Prepare annual budget to achieve department goals.
- Work with vendors and service providers to negotiate favorable business transactions.
- Prepare all IT and phone-related reports for management.
- Serve department managers, assisting with technical computer/phone needs and any monitoring involved in implementing their goals.
- Ability to communicate very technical information to non-technical staff and managers on a regular basis.
- Organize and oversee programs to provide computer software or phone training for staff.
- Maintain, change and implement IT protocols and processes as it pertains to general staff, help desk, etc.
Secondary Duties:
- Provide reviews of service providers to Senior Director of Technology Services for the regular evaluation of these companies.
- Provide spiritual leadership within the organization and specifically to IT staff.
- Assisting with computer server backup monitoring and troubleshooting .
Knowledge, Skills & Abilities Require/Preferred:
- Minimum 5+ years of experience managing IT and/or technical services for a company with 150 or more staff. Knowledgeable about server / network management. Prefer candidates have a general knowledge of network administration, systems administration and phone systems .
- Exceptional leadership and management skills.
- Strong strategic, analytical, negotiation and critical-thinking abilities.
- Excellent planning, organizing and prioritization skills.
- Computer literate in multiple business software packages.
- Computer literate with database management and server backup processes.
Experience Requirements:
Minimum 5 years of successful fundraising experience for a non-profit or equivalent experience in a related field with field sales or territory management.
Education or Certification Requirements:
Bachelor’s degree in business administration or IT related discipline.
Application Process
Please submit your resume by email to HR@CrossCatholic.org and include the title of the position in the subject line. Please be sure to include a cover letter detailing your spiritual background.
Cross Catholic Outreach is a Christian ministry and provides excellent employee benefits. We are a Christian Humanitarian Aid Agency assisting the poorest of the poor around the world. Please visit our web site to learn more about the mission, vision, statement of faith and core values of our organization.