Job Opportunity

PCS Call Center Coordinator

Department:

Parish and Community Services

Reports To:

PCS Director of Business Development

Position Summary:

The PCS Call Coordinator will be calling Catholic parishes to book opportunities for Cross Catholic Outreach Outreach Priests to visit the parish and speak to the parishioners about Cross Catholic’s ministry to help the poorest of the poor. You will be responsible for making outbound calls every day.

You will be provided a daily call list and will be measured against call volume and ratio of successful parish bookings resulting from your calls. The successful candidate will be able to accept ownership for their results to engage parishes and book opportunities.

Duties and Responsibilities:

  • Outbound telephone calls to Catholic parishes.
  • Provide follow up documentation for all opportunities booked.
  • Assist in maintaining the integrity of the data in netForum.
  • Enthusiastically provide the highest level of professionalism when engaging with pastors, colleagues and fellow departments
  • Other duties as assigned.

Knowledge, Skills & Abilities Require/Preferred:

  • Should be self-motivated and team player, proactive and able to work with minimal supervision.
  • Preferred understanding and knowledge of the Catholic Church and hierarchy or willingness to learn.
  • Excellent writing, editing, proofreading skills and oral communications skills.
  • Excellent interpersonal skills and phone skills.
  • Work well under pressure and able to work in a fast paced environment.
  • Advanced working knowledge of Microsoft Office (Word, Excel, Outlook) and the ability to quickly learn proprietary systems.

Experience Requirements:

Previous experience in a fast-paced call center environment with consistent documented success.

Education or Certification Requirements:

Associate’s Degree (or commensurate experience) and extensive call center experience.

Application Process

Please submit your resume by email to HR@CrossCatholic.org and include the title of the position in the subject line. Please be sure to include a cover letter detailing your spiritual background.

Cross Catholic Outreach is a Christian ministry and provides excellent employee benefits. We are a Christian Humanitarian Aid Agency assisting the poorest of the poor around the world. Please visit our web site to learn more about the mission, vision, statement of faith and core values of our organization.