Communications & Creative Services Staff Writer

Cross Catholic Outreach is seeking a motivated staff writer who can communicate our ministry’s passion for serving the poor in Christ’s name. As a member of our Communications & Creative Services team, you will supply in-house clients with inspirational marketing materials in a variety of formats, such as blogs, letters, speeches, fundraising proposals, donor updates and press releases. You will have opportunities to travel to developing countries to gather stories about our life-changing work and share those stories with our donors. If you are a committed Christian excited by the prospect of working in a faith-infused office environment, participating in daily staff devotions and promoting Christ-centered relief and development projects, send us your resume today!

Department: Communications & Creative Services
Reports to: Manager of Communications

Job Description: Primary Duties and Responsibilities

  • Provide insightful, creative, faith-minded writing on a regular basis in a variety of formats.
  • Research, write, and execute marketing and fundraising tools, achieving the highest level of quality and ensuring consistency with corporate identity, brand messaging and Cross-Style handbook.
    • Write promotional, advertising and fundraising material as required.
    • Write weekly blogs, website material and social media material as required.
    • Write letters, scripts, speeches and editorials for staff members as required.
  • Meet deadlines for assignments as required.
  • Select photos and other pertinent material to enhance writing. Work with graphic artists to create effective marketing material as required.
  • Engage in on-going research on global issues related to Cross, Christianity, poverty, etc. for Cross’ websites.
  • Conduct interviews with Cross ministry partners and beneficiaries to gather fodder and human interest stories.
  • After traveling, write and file Harvested Stories and Trip Notes in the library in a timely matter.
  • Provide support to all departments to ensure that all material reflects a cohesive & consistent “voice” of Cross.
  • Proof and edit all of own written communications.

Secondary Duties and Responsibilities:

  • Catalog photos in Photobase with keywords, captions and descriptions
  • Perform other duties as assigned

Experience Requirements:

  • At least 3 years of experience in professional writing
  • Experience writing promotional or marketing copy
  • Experience writing for the web
  • Ability to work in a fast-paced environment and take on multiple tasks
  • Ability to work with minimum supervision

Educational or Certification Requirements: Bachelor’s degree in Journalism or Communications. Marketing and/or non-profit organization experience is a plus and strongly desired, but not required for this role.

Knowledge, Skills & Abilities Required/Preferred:

  • Knowledge/familiarity with the teachings and values of the Catholic Church
  • Excellent verbal and written communication skills
  • Interviewing and reporting skills
  • Strong proficiency in MS Word, Excel and Adobe Acrobat Pro
  • Must be able to handle deadlines under pressure and prioritize accordingly
  • Working knowledge of Adobe InDesign and Photoshop a plus
  • Must have a keen eye for detail
  • Candidate must demonstrate time management skills
  • Possess a positive, service-oriented attitude and be a proven team player
  • Ability and experience in using a DSLR camera to capture photography preferred
  • Bilingual preferred; at a minimum, the ability to understand and to make oneself understood to all Spanish, Creole or French-speaking individuals

Other Requirements: Ability and willingness to travel internationally

Communications & Creative Services Staff Writer

Cross Catholic Outreach is seeking a motivated staff writer who can communicate our ministry’s passion for serving the poor in Christ’s name. As a member of our Communications & Creative Services team, you will supply in-house clients with inspirational marketing materials in a variety of formats, such as blogs, letters, speeches, fundraising proposals, donor updates and press releases. You will have opportunities to travel to developing countries to gather stories about our life-changing work and share those stories with our donors. If you are a committed Christian excited by the prospect of working in a faith-infused office environment, participating in daily staff devotions and promoting Christ-centered relief and development projects, send us your resume today!

Department: Communications & Creative Services
Reports to: Manager of Communications

Job Description: Primary Duties and Responsibilities

  • Provide insightful, creative, faith-minded writing on a regular basis in a variety of formats.
  • Research, write, and execute marketing and fundraising tools, achieving the highest level of quality and ensuring consistency with corporate identity, brand messaging and Cross-Style handbook.
    • Write promotional, advertising and fundraising material as required.
    • Write weekly blogs, website material and social media material as required.
    • Write letters, scripts, speeches and editorials for staff members as required.
  • Meet deadlines for assignments as required.
  • Select photos and other pertinent material to enhance writing. Work with graphic artists to create effective marketing material as required.
  • Engage in on-going research on global issues related to Cross, Christianity, poverty, etc. for Cross’ websites.
  • Conduct interviews with Cross ministry partners and beneficiaries to gather fodder and human interest stories.
  • After traveling, write and file Harvested Stories and Trip Notes in the library in a timely matter.
  • Provide support to all departments to ensure that all material reflects a cohesive & consistent “voice” of Cross.
  • Proof and edit all of own written communications.

Secondary Duties and Responsibilities:

  • Catalog photos in Photobase with keywords, captions and descriptions
  • Perform other duties as assigned

Experience Requirements:

  • At least 3 years of experience in professional writing
  • Experience writing promotional or marketing copy
  • Experience writing for the web
  • Ability to work in a fast-paced environment and take on multiple tasks
  • Ability to work with minimum supervision

Educational or Certification Requirements: Bachelor’s degree in Journalism or Communications. Marketing and/or non-profit organization experience is a plus and strongly desired, but not required for this role.

Knowledge, Skills & Abilities Required/Preferred:

  • Knowledge/familiarity with the teachings and values of the Catholic Church
  • Excellent verbal and written communication skills
  • Interviewing and reporting skills
  • Strong proficiency in MS Word, Excel and Adobe Acrobat Pro
  • Must be able to handle deadlines under pressure and prioritize accordingly
  • Working knowledge of Adobe InDesign and Photoshop a plus
  • Must have a keen eye for detail
  • Candidate must demonstrate time management skills
  • Possess a positive, service-oriented attitude and be a proven team player
  • Ability and experience in using a DSLR camera to capture photography preferred
  • Bilingual preferred; at a minimum, the ability to understand and to make oneself understood to all Spanish, Creole or French-speaking individuals

Other Requirements: Ability and willingness to travel internationally

CRM Systems Manager

The CRM SQL Writer will play a vital role within the Technology Services department maintaining and improving the NetForum database with the goal of facilitating Cross staff to accomplish their goals with donor interaction. This position reports to the CRM Systems Manager.

Department: Technology Services
Reports to: CRM Systems Manager

Job Responsibilities:

  • Understand, analyze, and support the SQL data reporting needs of the organization.
  • Identify and modify structural changes to the SQL database to improve performance.
  • Develop and maintain complex SQL database reports as well as to publish as needed to necessary staff.
  • Identify and recommend data and SQL changes to increase effectiveness.
  • Interact well with staff members to understand and translate their data and analytical needs.
  • Work well with outside vendors.
  • Identify and advise on areas of needed data hygiene.
  • Employ data logic effectively throughout the CRM SQL database.
  • Document and log all reports, database changes, and system configurations.
  • Be a consistent witness for Jesus Christ, maintaining a courteous, Christ-like attitude in dealing with people inside and outside of Cross.
  • Execute other duties as assigned.

Knowledge, Skills & Abilities Required/Preferred:

  • Aptitude for problem solving and identifying creative solutions to overcome various complex data and technical challenges.
  • Aptitude for attention to detail.
  • Strong data logic skills.
  • Strong critical thinking skills.
  • Ability to work independently, multi-task, work well under pressure, and manage time effectively.
  • Ability to manage issues and identify risks.

Experience Requirements:

  • 2-5 years of experience with SQL database writing and management preferably within the context of CRM systems.
  • Experience with NetForum Enterprise preferred.
  • Experience designing and developing database tools and reports.
  • Experience writing complex SQL queries and executing detailed data hygiene updates.
  • Experience developing database resources to identify donor attributes to enhance development, fundraising, and sales opportunities for donors.
  • Experience managing projects as a self-starter with an excellent attitude and ability to learn quickly without much hand holding.

Educational or Certification Requirements:

  • Bachelor’s Degree in Information Technology, Database Management, Business, or applicable degree.
  • SQL database certification preferred.

CRM System Coordinator

The CRM System Coordinator will play a vital role within the Technology Services department maintaining and improving the NetForum CRM with the goal of facilitating Cross staff to accomplish their goals with donor interaction. This position reports to the CRM Systems Manager.

Department: Technology Services
Reports to: CRM Systems Manager

Job Responsibilities:

  • Perform the role of help desk and troubleshooter for all database and CRM system functions.
  • Process and prioritize CRM system issues, tickets, and cases.
  • Manage CRM user accounts, roles, and permissions.
  • Facilitate scheduling and implementing service packs, change orders, and other system upgrades.
  • Coordinate and manage cross-functional teams to do periodic testing.
  • Maintain a timeline of projects and upgrades.
  • Advise on areas where data clean-up is needed.
  • Monitor users as needed for adherence to CRM system procedures.
  • Develop and maintain documentation of CRM System Administrator tasks.
  • Interact well with staff members to understand and translate their system needs.
  • Work well with outside vendors.
  • Be a consistent witness for Jesus Christ, maintaining a courteous, Christ-like attitude in dealing with people inside and outside of Cross.
  • Execute other duties as assigned.

Knowledge, Skills & Abilities Required/Preferred:

  • Strong critical thinking skills.
  • Strong project and stakeholder management skills.
  • Aptitude for problem solving and identifying creative solutions to overcome various complex data and system challenges.
  • Aptitude for attention to detail.
  • Ability to work independently, multi-task, work well under pressure, and manage time effectively.
  • Ability to manage issues and identify risks.

Experience Requirements:

  • 2-3 years of experience managing and configuring CRM platforms.
  • Basic understanding of SQL knowledge preferred.
  • Experience with NetForum Enterprise preferred.
  • Experience working with non-profits preferred.
  • Experience as a business analyst preferred.
  • Experience managing multiple projects as a self-starter with an excellent attitude and ability to learn quickly without much hand holding.

Educational or Certification Requirements:

  • Bachelor’s Degree in Information Technology, Database Management, Business, or applicable degree, or Associate’s Degree with 2-3 years of experience.
  • CRM System experience preferred.

Director of Foundations and Grants

The Director of Grants Acquisition and Administration creates and implements successful foundation, U.S. Government, and other high net worth institutional donor grant acquisition strategies to meet annual fundraising goals through six- and seven- figure grants.  S/he is currently responsible for oversight of almost $2.0M in revenue annually and that is expected to grow proportionately as the department’s budget grows. The Director develops and maintains relationships with key funders and identifies and seeks out new funding opportunities; personally handles a portfolio of key funders and prospects; leads a team of four; assists Missions Department and Development Department leadership with strategic planning and departmental administration; and works closely with the Vice Presidents, the President, and Chief Financial Officer and other Directors, along with programs and communications to develop and implement strategies for meeting revenue goals.  This position must travel as required (about 15%), domestic and international. 

Department: Missions/Development Departments
Reports to: Vice President for Missions with Indirect Reporting Responsibility to Vice President for Development

Fundraising and Programs:

  • Highly skilled strategist, fundraiser, and leader, who serves as a key member of the Missions and Development departments. Provides the vision and oversight necessary to articulate, demonstrate, and grow partners’ program performance, achievement, and value proposition.
  • Leads and defines CCO’s data driven approach to grant seeking, and grant compliance.
  • Ability to identify and build relationships with key institutional leadership and high net worth individuals as appropriate.
  • Ability to acquire new funders, with an understanding of the need for alignment between CCO’s overall Missions strategy and funder interests.
  • Ability to synthesize complex material, interpret and understand programmatic goals, and translate into readable and engaging, persuasive prose for intended audiences (e.g., funders).
  • Assumes responsibility for oversight of all grant compliance, both internal and external, and the management of audits.
  • Works in a way that shows an awareness and sensitivity to the needs and concerns of individuals from diverse cultures, backgrounds and orientations.
  • Leads and supervises team staff; develops staff by providing career development opportunities with appropriate training.
  • Develops budgets and financial reports in coordination with program and finance staff.
  • Reconciles revenue reports with Accounting Department.
  • Oversees remote employees, ensuring adherence to guidelines and proper work oversight.
  • Ensures that internal information systems are kept up to date and accurate; develops new ways to use information management systems as needed to streamline processes for best practices in support of foundations, U.S. Government, and high net worth donor fundraising.
  • Helps set a company culture of reflection, learning, and data driven decision-making among staff.

Administration

  • Develop and track annual work plan for team.
  • Project grant income for budgeting purposes, monitor grant revenue, and revise fundraising strategies as necessary to meet revenue goals.
  • Ensure that internal information systems are kept up to date and accurate; develop new ways to use information management systems as needed to support foundation fundraising.
  • Share writing and information on programs and projects with Missions and Development staff.
  • Reconcile revenue reports with Finance Department.
  • Lead hiring for vacancies within the team.

Solicitation and Relationship Development:

Manage portfolio of grants including:

  • Monitor programmatic developments with relevant prospect entities.
  • Actively engage in personal contact with funder staff to cultivate, solicit, and steward donors; coordinate appropriate program staff involvement at each stage.
  • Partners with staff at other organizations to solicit joint grants.
  • Collaborate with development staff on various cultivation activities, special events, site visits, and solicitations.
  • Develop letters of intent, proposals, and reports.
  • Develop budgets and financial reports in coordination with program and finance staff.

Educational or Experiential Requirements:

  • Bachelor’s degree in related field required; Master’s degree strongly preferred. CFRE (Certified Fundraising Executive) certification a plus.
  • Grant seeking, and grant and budget management, including reporting and compliance for complex foundation grants and government grants.
  • Strong Christian servant leadership orientation.
  • A minimum of five years of leadership experience.
  • A minimum of ten years of successful grant-seeking and/or large-gift donor fundraising experience, with progressively greater responsibilities.
  • A minimum of eight years of management experience, managing, mentoring and empowering the work of managers, specialists, and consultants, in a high performing organization with a reputation for quality and excellence.
  • Competent in qualitative and quantitative evaluation methods for impact studies, and a demonstrated ability to create and implement new learning and evaluation approaches.
  • Experience in a fast-paced environment with a strong focus on metrics and data-driven decision making, preferably in a not for profit organization.
  • Experience working with databases, performance management systems, or other data collection systems.
  • Experience completing and/or guiding performance management projects, with an understanding of question zero, theory of change, and logic models, for program design.
  • Experience working with a diverse group of people.
  • Exercises good and consistently fair judgment, courtesy, and tact in dealing with the staff and public in giving and obtaining information.
  • Experience looking at numbers, trends, and data, come to conclusions based on findings, and to find, manipulate, and interpret data effectively to inform programming decisions.
  • Strong ability to communicate complex ideas.

Donor Program Services Data Coordinator

Under the direction of the DPS Director and in collaboration with DPS team, the Data Coordinator works to advance fundraising efforts through the management and maintenance of constituent data. The Data Coordinator will ensure the quality, accuracy, and integrity of constituent biographical, engagement, and giving information in the database.

Department: Donor Program Services
Reports to: Donor Program Services Director

Duties and Responsibilities:

  • Supports Development in the administration of system integrity and quality control by monitoring data entry and database for inaccurate data to eliminate duplicates and inaccuracies within various donor groups.
  • Provide support for Development through tracking and moving of constituents through various donor programs from incept through stewardship.
  • Produce statistical, research and organizational reports and recommendations to provide strategic and tactical intelligence to meet fundraising goals.
  • Regularly run queries and export files for varied purposes, including to bring resolution to system/data deficiencies or errors, etc.
  • Support coordination and maintenance of donor data, including monthly giving program.
  • Works with Development and DPS team to ensure accurate processing and coding of gifts.
  • Monitor and maintain data quality within donor database by undertaking associated data clean-up projects.
  • Resolve issues with key stakeholders as needed on matters relating to donor data, data integrity, and process improvement.
  • Work with frontline fundraising teams, DPS, and Tech Services teams to assess/identify needs on new functionality within the Netforum system; and support rollout of those initiatives, including efforts to ensure all users are aware of key issues relating to process changes, system changes/upgrades.
  • Help maintain policies, procedures and reporting functions for donor data.
  • Provide training when necessary for data entry and records maintenance.
  • Respond to requests from frontline fundraising teams and internal stakeholders to ensure they are fulfilled/addressed appropriately.
  • Help identify opportunities to improve data accuracy and completeness as well as opportunities for process improvement and automation.
  • Other duties as assigned.

Knowledge, Skills & Abilities Require/Preferred:

  • Proficiency with Word, Excel, Outlook, PowerPoint, Access as well as donor database systems.
  • Experience with query and reporting.
  • Familiarity with databases and data management principles.
  • Familiarity with data privacy and protection best practices.
  • Excellent oral and written communication skills, as well as interpersonal, organizational and motivational skills.
  • Familiarity with data mining, wealth identification, screening and other prospect programs.
  • Sensitive to and supportive of Christian-based fundraising.
  • Customer service with solution-oriented approach.
  • Commitment to professional ethics in working with highly confidential, sensitive information.

Experience Requirements: Demonstrated experience in donor/constituent record management, data analytics, business operations, and/or data management. Strong understanding of the goals and guiding principles of the fundraising profession and familiarity with databases and data management principles.

Educational Requirements: Bachelor’s degree preferred.

International Programs Officer

The International Programs Officer (IPO) performs a wide range of duties including, but not limited to, the following:

Department: Gifts-in-Kind (GIK)
Reports to: International Programs Manager

International Partner Oversight, Compliance, Reporting and Disaster Response

The IPO provides oversight management to GIK Partners by managing the annual planning processes; Partner forecasted needs list, Request for Humanitarian Assistance form and other key requirements mandated in the GIK Minimum Standards for Gifts-in-Kind Management policy.  This position requires ability to think strategically to assist the organization in meeting its Strategic Objectives as they relate to GIK.  In addition, he or she assists the International Programs Manager (IPM) in tasks related to achieving overall key objectives.  The IPO provides verbal and written reports on current Partner activities to the IPM; works closely with in-country Partners to ensure accurate, GIK documentation compliance, and timely reporting. The IPO creates and presents reports to inform CCO leadership and staff on country and GIK Partner activities.

Monitoring and Evaluation / Impact Assessments

The IPO serves as the primary point-of-contact within the GIK Team for the informational needs regarding Partner compliance, reporting and impact information.  The IPO liaises between the GIK Department and all fundraising departments to help facilitate select project information aimed at satisfying donor inquiries and meeting fundraising goals; responds to requests for information as they arise by researching, gathering, organizing, presenting, and storing information for past or current Partners; employs effective time management skills in order to meet all deadlines.

Partner Program Content Collection & Country/Program Site Trips

The IPO frequently communicates with Partners to build GIK capacity, ensure Partner compliance and reporting and gathers program content / develops country profiles.  The IPO may also be called upon to coordinate and host Country donor site trips. 

The IPO builds the capacities of Ministry Partners and allocates appropriate GIK based on planning processes.

Knowledge, Skills & Abilities Require/Preferred:

  • Demonstrate foreign cultural awareness/sensitivity.
  • Possess excellent interpersonal skills and diplomacy when interfacing with varying levels of staff.
  • Ability to work well in team environments.
  • Strong communication and documentation skills (both oral and written).
  • Possess a high degree of computer literacy with ability to use existing technology to achieve desired results. Must be fluent in Microsoft Office programs (Word, Excel, PowerPoint, and Outlook).
  • High aptitude for problem-solving and ability to build Partner capacity and compliance.
  • Strong programs experience and ability to advise Partners on GIK integration into multi-sectoral programs.
  • Experienced traveler in developing countries. Position requires approximately 30% international travel.

Experience Requirements:
Five or more years of experience in relief/development project oversight or related field.

Educational Requirements:

  • Bachelor’s degree or Master’s degree preferred
  • Fluency in Spanish required. French and/or Creole a plus.

International Projects Officer – Latin America

The International Projects Officer (IPO) monitors ongoing overseas projects in Latin America to ascertain compliance with funding and other requirements.

Department: Projects
Reports to: International Programs Manager

Duties and Responsibilities:

  • Demonstrate foreign cultural awareness/sensitivity.
  • Monitors ongoing projects in countries in Latin America.
  • Provides verbal and written reports on current project activity to the Senior International Projects Director (SIPD).
  • Makes management recommendations about partners.
  • Ensures that scope, schedule, or cost changes are identified and communicated accurately and on a timely basis to the SIPD.
  • Works closely with in-country partners and consultants, International Projects Officers (IPOs) and the SIPD in tasks to ensure accurate and timely reporting.
  • Creates written status performance and project visit reports and updates as needed to President, Vice President for Missions, Communications, and other executive management.
  • Presents Mission Report to staff on projects visited following a trip to the field.
  • Makes own travel and other logistical arrangements for trips to the field and, as needed, for other potential travelers.
  • Prepares regional annual budgets and schedules monthly payments to ministries that receive support from CCO.
  • Organizes and leads staff/consultant trips to visit overseas partners.
  • Other duties as assigned.

Knowledge, Skills & Abilities Require/Preferred:

  • Strong project management, conceptualization and strategic planning skills.
  • Excellent presentation, organizational, written, verbal and interpersonal communication skills in a cross-cultural and multilingual context.
  • Ability and willingness to work effectively in a difficult environment.
  • Foreign cultural awareness/sensitivity.
  • Budgeting experience.
  • Ability to effectively present information and respond appropriately to questions from donors, government officials, and other stakeholder organizations.
  • Marketing/communications skills and experience.
  • Highly detail-oriented with the ability to manage large volumes of data.
  • Experience with databases and strong working knowledge of Excel, Word, Power Point, Outlook.
  • Travel – Approximately 40% (Internationally).
  • Experienced individual and/or group traveler, with knowledge of basic international travel requirements/guidelines.
  • Experience working as part of a team.

Experience Requirements:

  • Two or more years of experience living and working in relief/development project oversight or related field in developing countries.
  • Experience with integral human development and/or community transformation projects highly desired.

Educational Requirements:

  • B.A. in International Relations, Business Administration, Health, Education and/or related discipline; M.A. preferred.
  • Fluency in Spanish; fluency in additional languages or dialects preferred.

Major Gift Officer

This regional major gift officer position, aka International Development Officer, is responsible for maintaining and increasing funding from major donors in their assigned region through effective identification, cultivation and solicitation. The focus of this position is to identify and deepen long-term relationships built on a firm understanding of donor interests, passions and values. Position will be remote and working with donors in Wisconsin, Minnesota, Nebraska and Iowa.   

Department: Major Donors
Reports to: International Development Manager

Duties and Responsibilities:

  • Relationship Management and Solicitation (65%) Act as primary relationship manager for individual donors to reach or exceed annual funding goals; play lead role in soliciting and closing major gifts; and meet or exceed the expected level of donor activity each week and month, i.e., number of calls, asks, personal correspondence, personal visits etc.
  • Cultivation and Stewardship (25%) Actively thank donors for support, welcome new donors to the organization and facilitate access to executive team and other departments.
  • Monitoring, Reporting and Documentation (10%) Uphold set process protocol for organization and department related to donor records and accurate documentation of all interactions with donors.

Knowledge, Skills & Abilities Require/Preferred:

  • A sound working knowledge of fundraising principles.
  • Proven ability to work independently and effectively with donors and as part of a team.
  • Proven success in strategic planning and execution of major gifts campaigns.
  • Proven ability to effectively communicating Cross’ major donor projects and goals.
  • Proven ability to manage multiple tasks simultaneously and resolve problems quickly.
  • Commitment to Christian-based fundraising.
  • Commitment to professional ethics in working with highly confidential, sensitive information.
  • Comfort with ambiguity and the ability to respond adeptly to rapidly changing priorities and ability to work well under pressure.
  • Superior oral and written communication skills.
  • Database management skills and proficiency with Word, Excel and PowerPoint.
  • Ability to travel internationally and domestically several times a year for meetings, donor visits and gatherings within assigned regions.
  • Ability to accompany donors on international vision/mission trips to visit Cross projects in developing countries.

Experience Requirements: Minimum 5 years of successful fundraising experience for a non-profit or equivalent experience in a related field with field sales or territory management.

Educational Requirements: Bachelor’s degree

Manager of IT Services

The Manager of IT Services will work directly with external sever/networking specialists and with internal staff handling PC-based maintenance.  Managing workflow and handling critical computer, systems, network and phone problems is the priority of this staff member.  The Manager of IT services also serves as a liaison to executive and director/manager-level staff in securing equipment, software and technical services being handled by vendors.  His or her technical expertise should allow him/her to do PC diagnosis and repairs on individual machines.  The Manager of IT Services will also be required to handle additions to and issues with the phone systems and A/V systems, including handling basic software changes, the acquisition of hardware, etc. 

Department: Technology Services
Reports to: Senior Director of Technology Services

Duties and Responsibilities:

  • Locate and manage expert vendors or service providers handling technical issues with the offices servers, network and phone system.
  • Monitor systems, network, computer and phone issues within the organization with Senior Director of Technology Services and manage work flow to accomplish related goals.
  • Manage IT staff of 5 to handle individual phone and PC troubleshooting and repair – taking part in these activities whenever necessary to achieve goals in a timely manner.
  • Organize and maintain effective server backups to protect data.
  • Take leadership role in any disaster response activities required in the office due to hurricane, water damage, etc.
  • Prepare annual budget to achieve department goals.
  • Work with vendors and service providers to negotiate favorable business transactions.
  • Prepare all IT and phone-related reports for management.
  • Serve department managers, assisting with technical computer/phone needs and any monitoring involved in implementing their goals.
  • Organize and oversee programs to provide computer software or phone training for staff.
  • Maintain, change and implement IT protocols and processes as it pertains to general staff, help desk, etc.
  • Provide reviews of service providers to Senior Director of Technology Services for the regular evaluation of these companies.
  • Provide spiritual leadership within the organization and specifically to IT staff.
  • Assisting with computer server backup monitoring and troubleshooting.

Knowledge, Skills & Abilities Require/Preferred:

  • Minimum 5+ years of experience managing IT and/or technical services for a company with 150 or more staff. Knowledgeable about server / network management. Prefer candidates have a general knowledge of network administration, systems administration and phone systems .
  • Exceptional leadership and management skills.
  • Strong strategic, analytical, negotiation and critical-thinking abilities.
  • Excellent planning, organizing and prioritization skills.
  • Computer literate in multiple business software packages.
  • Computer literate with database management and server backup processes.

Experience Requirements: Minimum 5 years of successful fundraising experience for a non-profit or equivalent experience in a related field with field sales or territory management.

Educational Requirements: Bachelor’s degree in business administration or IT related discipline.

Marketing Coordinator – Digital

The Marketing Coordinator – Digital will coordinate digital marketing campaigns to engage and nurture donors and prospects in our global mission to serve the poor. The position will be responsible for ensuring the timely execution of these initiatives, tracking performance and results reporting. The position can be remote or based in our corporate office located in Pompano Beach, FL and will report to the Digital Marketing Manager.

Department: Marketing
Reports to: Digital Marketing Manager

Duties and Responsibilities:

  • Collaborate with Marketing and Communications team members to schedule, coordinate, traffic and deliver Cross Catholic Outreach’s digital marketing deliverables (email, video, website, blogs, digital ads, etc.).
  • Coordinate digital deliverables with internal stakeholders, external media partners and marketing agencies.
  • Ensure accurate and timely internal communication.
  • Document, analyze and report marketing effectiveness to improve future performance of marketing initiatives.
  • Ensure that Cross Catholic Outreach’s brand and identity are consistent across all internal and external communication channels.
  • Edit and proofread copy for relevant marketing materials.
  • Provide donor-centric and marketing/communication suggestions to enhance marketing deliverables from the perspective of the donor.
  • Administrative support: create meeting agendas; coordinate technology set-up and troubleshooting, coordinate meetings, take notes and conduct any follow-up.
  • Submit requests as needed for all materials and data to ensure the timely fulfillment of marketing deliverables.
  • Other duties as assigned.

Knowledge, Skills & Abilities Require/Preferred:

  • Strong professional familiarity with current and trending social media channels.
  • Experience in Catholic and/or Christian marketing preferred, but not required.
  • Excellent oral and written communication skills including editing and proofreading.
  • Strong project management skills, prioritization and problem solve quickly under tight deadlines.
  • Meticulous attention to detail and accuracy; diplomacy, excellent oral and written communication and editing skills.
  • Highly organized, outstanding time and project management skills.
  • Excellent interpersonal skills – ability to work well with staff, volunteers and other internal departments.
  • Knowledge of contemporary Christian marketing and fundraising practices.
  • Personal qualities of integrity, credibility, and a commitment to the organization’s mission.
  • Marketing research, automation, digital marketing experience preferred.
  • Microsoft Word, Excel, Outlook, and PowerPoint proficiency required.

Educational or Certification Requirements:

  • A Bachelor’s Degree in marketing, communications, public relations, or business is preferred.
  • Minimum 3 to 5 years’ experience in communications, marketing or related field, preferably in non-profit development.

Outreach Priest

Cross Catholic Outreach is looking for Roman Catholic priests in good standing for its “Outreach Priests” program. Through this effort, priests speak in U.S. churches nationwide, sharing the Gospel and educating parishes about the needs of the poor overseas. For more information or to submit your resume please email JMiceli-Bogash@CrossCatholic.org.

Web and Email Developer

The Web and Email Developer is responsible for design, quality assurance (QA), execution, maintenance and reporting for automated marketing programs and email distribution.  In addition, this position is responsible for designing new web pages and maintaining existing sections of our website based on approved branding and templates. The Web and Email Developer position will work remotely or be based in our corporate office located in Pompano Beach, FL, and it will report to the Digital Marketing Manager.

Department: Marketing
Reports to: Digital Marketing Manager

Job Responsibilities:

  • Work with internal and external stakeholders to build email campaigns.
  • Design and maintain various email marketing campaigns, list segmentation, calls-to-action, A/B testing and automated workflows.
  • Creates emails, landing pages, forms and reports within digital marketing management systems (including but not limited to Informz, HubSpot, Mail Chimp, and WordPress) including templates for use by others within the marketing.
  • Develop WordPress responsive web pages by applying best practices in HTML5, CSS3, and JavaScript using code and page builder tools.
  • Train and onboard current and new team members and contractors to create and deploy digital assets created for web, email, and mobile platforms.
  • Work with team to review email program requirements and identify areas of optimization, update progress on email marketing campaign and programs.
  • Track and report performance website pages, digital forms, emails, etc.
  • Troubleshoot issues related to web and email performance.
  • Build target lists based on behaviors and donor profiles.
  • Work to minimize list decay and unsubscribes while increasing productivity of our email sends.
  • Set up, testing, execution and reporting on HubSpot-based campaigns for lead management, lead nurturing, lead scoring and lead routing.
  • Assist in managing and configuring HubSpot and CRM integration software.
  • Create nurturing and scoring programs within digital marketing management systems to support the marketing organization.
  • Create and maintain quality assurance processes for digital assets across all platforms.
  • Co-manage access points for team members and vendors in digital ad platforms (i.e., Facebook, Google Ads, Google Analytics, Google My Business).
  • Provide and maintain access points for Social Media posting and communication in Facebook, Twitter, Instagram, and HubSpot to marketing team and donor relations.

Experience Requirements:

  • Solid technical skills and expertise with HTML and CSS optimized for email and website deployment.
  • Experience developing automated email campaigns that include dynamic content based on user interaction with email.
  • Solid knowledge of Email Best Practices and CAN-SPAM Act, GDPR, and CCPA compliance considerations.
  • Proficiency in Informz, HubSpot and WordPress; Adobe Creative Suite a plus.
  • Experience with responsive design and optimizing email for mobile devices.
  • Knowledge of Google Analytics.
  • Passion for learning new skills, expanding experience.
  • Ability to work in a highly collaborative environment, multi-task, and participate in a team-based planning process.
  • Customer service oriented with a “can-do” attitude even when faced with complex requests.
  • Knowledge of contemporary Christian marketing and fundraising practices.
  • Non-profit and fundraising experience preferred.
  • Personal qualities of integrity, credibility, and a commitment to the organization’s mission.

Educational or Certification Requirements:

  • Bachelor’s degree in business, marketing, information technology, or equivalent experience.
  • At least 5 years’ experience in digital marketing, website and email development, marketing or related field.

Application Process

Please submit your resume by email to HR@CrossCatholic.org and include the title of the position in the subject line. Please be sure to include a cover letter detailing your spiritual background.

Cross Catholic Outreach is a Christian ministry and provides excellent employee benefits. We are a Christian Humanitarian Aid Agency assisting the poorest of the poor around the world. Please visit our web site to learn more about the mission, vision, statement of faith and core values of our organization.

Application Process

Please submit your resume by email to HR@CrossCatholic.org and include the title of the position in the subject line. Please be sure to include a cover letter detailing your spiritual background.

Cross Catholic Outreach is a Christian ministry and provides excellent employee benefits. We are a Christian Humanitarian Aid Agency assisting the poorest of the poor around the world. Please visit our web site to learn more about the mission, vision, statement of faith and core values of our organization.

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Cross Catholic Outreach

Our mission is to mobilize the global Catholic Church to transform the poor and their communities materially and spiritually for the glory of Jesus Christ. Your gift empowers us to serve the poorest of the poor by channeling life-changing aid through an international network of dioceses, parishes and Catholic missionaries. This cost-effective approach helps break the cycle of poverty and advance Catholic evangelization.