Communications & Creative Services Staff Writer

Cross Catholic Outreach is seeking a motivated staff writer who can communicate our ministry’s passion for serving the poor in Christ’s name. As a member of our Communications & Creative Services team, you will supply in-house clients with inspirational marketing materials in a variety of formats, such as blogs, letters, speeches, fundraising proposals, donor updates and press releases. You will have opportunities to travel to developing countries to gather stories about our life-changing work and share those stories with our donors. If you are a committed Christian excited by the prospect of working in a faith-infused office environment, participating in daily staff devotions and promoting Christ-centered relief and development projects, send us your resume today!

Department: Communications & Creative Services
Reports to: Manager of Communications

Job Description: Primary Duties and Responsibilities

  • Provide insightful, creative, faith-minded writing on a regular basis in a variety of formats.
  • Research, write, and execute marketing and fundraising tools, achieving the highest level of quality and ensuring consistency with corporate identity, brand messaging and Cross-Style handbook.
    • Write promotional, advertising and fundraising material as required.
    • Write weekly blogs, website material and social media material as required.
    • Write letters, scripts, speeches and editorials for staff members as required.
  • Meet deadlines for assignments as required.
  • Select photos and other pertinent material to enhance writing. Work with graphic artists to create effective marketing material as required.
  • Engage in on-going research on global issues related to Cross, Christianity, poverty, etc. for Cross’ websites.
  • Conduct interviews with Cross ministry partners and beneficiaries to gather fodder and human interest stories.
  • After traveling, write and file Harvested Stories and Trip Notes in the library in a timely matter.
  • Provide support to all departments to ensure that all material reflects a cohesive & consistent “voice” of Cross.
  • Proof and edit all of own written communications.

Secondary Duties and Responsibilities:

  • Catalog photos in Photobase with keywords, captions and descriptions
  • Perform other duties as assigned

Experience Requirements:

  • At least 3 years of experience in professional writing
  • Experience writing promotional or marketing copy
  • Experience writing for the web
  • Ability to work in a fast-paced environment and take on multiple tasks
  • Ability to work with minimum supervision

Educational or Certification Requirements: Bachelor’s degree in Journalism or Communications. Marketing and/or non-profit organization experience is a plus and strongly desired, but not required for this role.

Knowledge, Skills & Abilities Required/Preferred:

  • Knowledge/familiarity with the teachings and values of the Catholic Church
  • Excellent verbal and written communication skills
  • Interviewing and reporting skills
  • Strong proficiency in MS Word, Excel and Adobe Acrobat Pro
  • Must be able to handle deadlines under pressure and prioritize accordingly
  • Working knowledge of Adobe InDesign and Photoshop a plus
  • Must have a keen eye for detail
  • Candidate must demonstrate time management skills
  • Possess a positive, service-oriented attitude and be a proven team player
  • Ability and experience in using a DSLR camera to capture photography preferred
  • Bilingual preferred; at a minimum, the ability to understand and to make oneself understood to all Spanish, Creole or French-speaking individuals

Other Requirements: Ability and willingness to travel internationally

Communications & Creative Services Staff Writer

Cross Catholic Outreach is seeking a motivated staff writer who can communicate our ministry’s passion for serving the poor in Christ’s name. As a member of our Communications & Creative Services team, you will supply in-house clients with inspirational marketing materials in a variety of formats, such as blogs, letters, speeches, fundraising proposals, donor updates and press releases. You will have opportunities to travel to developing countries to gather stories about our life-changing work and share those stories with our donors. If you are a committed Christian excited by the prospect of working in a faith-infused office environment, participating in daily staff devotions and promoting Christ-centered relief and development projects, send us your resume today!

Department: Communications & Creative Services
Reports to: Manager of Communications

Job Description: Primary Duties and Responsibilities

  • Provide insightful, creative, faith-minded writing on a regular basis in a variety of formats.
  • Research, write, and execute marketing and fundraising tools, achieving the highest level of quality and ensuring consistency with corporate identity, brand messaging and Cross-Style handbook.
    • Write promotional, advertising and fundraising material as required.
    • Write weekly blogs, website material and social media material as required.
    • Write letters, scripts, speeches and editorials for staff members as required.
  • Meet deadlines for assignments as required.
  • Select photos and other pertinent material to enhance writing. Work with graphic artists to create effective marketing material as required.
  • Engage in on-going research on global issues related to Cross, Christianity, poverty, etc. for Cross’ websites.
  • Conduct interviews with Cross ministry partners and beneficiaries to gather fodder and human interest stories.
  • After traveling, write and file Harvested Stories and Trip Notes in the library in a timely matter.
  • Provide support to all departments to ensure that all material reflects a cohesive & consistent “voice” of Cross.
  • Proof and edit all of own written communications.

Secondary Duties and Responsibilities:

  • Catalog photos in Photobase with keywords, captions and descriptions
  • Perform other duties as assigned

Experience Requirements:

  • At least 3 years of experience in professional writing
  • Experience writing promotional or marketing copy
  • Experience writing for the web
  • Ability to work in a fast-paced environment and take on multiple tasks
  • Ability to work with minimum supervision

Educational or Certification Requirements: Bachelor’s degree in Journalism or Communications. Marketing and/or non-profit organization experience is a plus and strongly desired, but not required for this role.

Knowledge, Skills & Abilities Required/Preferred:

  • Knowledge/familiarity with the teachings and values of the Catholic Church
  • Excellent verbal and written communication skills
  • Interviewing and reporting skills
  • Strong proficiency in MS Word, Excel and Adobe Acrobat Pro
  • Must be able to handle deadlines under pressure and prioritize accordingly
  • Working knowledge of Adobe InDesign and Photoshop a plus
  • Must have a keen eye for detail
  • Candidate must demonstrate time management skills
  • Possess a positive, service-oriented attitude and be a proven team player
  • Ability and experience in using a DSLR camera to capture photography preferred
  • Bilingual preferred; at a minimum, the ability to understand and to make oneself understood to all Spanish, Creole or French-speaking individuals

Other Requirements: Ability and willingness to travel internationally

CRM Systems Manager

The CRM SQL Writer will play a vital role within the Technology Services department maintaining and improving the NetForum database with the goal of facilitating Cross staff to accomplish their goals with donor interaction. This position reports to the CRM Systems Manager.

Department: Technology Services
Reports to: CRM Systems Manager

Job Responsibilities:

  • Understand, analyze, and support the SQL data reporting needs of the organization.
  • Identify and modify structural changes to the SQL database to improve performance.
  • Develop and maintain complex SQL database reports as well as to publish as needed to necessary staff.
  • Identify and recommend data and SQL changes to increase effectiveness.
  • Interact well with staff members to understand and translate their data and analytical needs.
  • Work well with outside vendors.
  • Identify and advise on areas of needed data hygiene.
  • Employ data logic effectively throughout the CRM SQL database.
  • Document and log all reports, database changes, and system configurations.
  • Be a consistent witness for Jesus Christ, maintaining a courteous, Christ-like attitude in dealing with people inside and outside of Cross.
  • Execute other duties as assigned.

Knowledge, Skills & Abilities Required/Preferred:

  • Aptitude for problem solving and identifying creative solutions to overcome various complex data and technical challenges.
  • Aptitude for attention to detail.
  • Strong data logic skills.
  • Strong critical thinking skills.
  • Ability to work independently, multi-task, work well under pressure, and manage time effectively.
  • Ability to manage issues and identify risks.

Experience Requirements:

  • 2-5 years of experience with SQL database writing and management preferably within the context of CRM systems.
  • Experience with NetForum Enterprise preferred.
  • Experience designing and developing database tools and reports.
  • Experience writing complex SQL queries and executing detailed data hygiene updates.
  • Experience developing database resources to identify donor attributes to enhance development, fundraising, and sales opportunities for donors.
  • Experience managing projects as a self-starter with an excellent attitude and ability to learn quickly without much hand holding.

Educational or Certification Requirements:

  • Bachelor’s Degree in Information Technology, Database Management, Business, or applicable degree.
  • SQL database certification preferred.

CRM System Coordinator

The CRM System Coordinator will play a vital role within the Technology Services department maintaining and improving the NetForum CRM with the goal of facilitating Cross staff to accomplish their goals with donor interaction. This position reports to the CRM Systems Manager.

Department: Technology Services
Reports to: CRM Systems Manager

Job Responsibilities:

  • Perform the role of help desk and troubleshooter for all database and CRM system functions.
  • Process and prioritize CRM system issues, tickets, and cases.
  • Manage CRM user accounts, roles, and permissions.
  • Facilitate scheduling and implementing service packs, change orders, and other system upgrades.
  • Coordinate and manage cross-functional teams to do periodic testing.
  • Maintain a timeline of projects and upgrades.
  • Advise on areas where data clean-up is needed.
  • Monitor users as needed for adherence to CRM system procedures.
  • Develop and maintain documentation of CRM System Administrator tasks.
  • Interact well with staff members to understand and translate their system needs.
  • Work well with outside vendors.
  • Be a consistent witness for Jesus Christ, maintaining a courteous, Christ-like attitude in dealing with people inside and outside of Cross.
  • Execute other duties as assigned.

Knowledge, Skills & Abilities Required/Preferred:

  • Strong critical thinking skills.
  • Strong project and stakeholder management skills.
  • Aptitude for problem solving and identifying creative solutions to overcome various complex data and system challenges.
  • Aptitude for attention to detail.
  • Ability to work independently, multi-task, work well under pressure, and manage time effectively.
  • Ability to manage issues and identify risks.

Experience Requirements:

  • 2-3 years of experience managing and configuring CRM platforms.
  • Basic understanding of SQL knowledge preferred.
  • Experience with NetForum Enterprise preferred.
  • Experience working with non-profits preferred.
  • Experience as a business analyst preferred.
  • Experience managing multiple projects as a self-starter with an excellent attitude and ability to learn quickly without much hand holding.

Educational or Certification Requirements:

  • Bachelor’s Degree in Information Technology, Database Management, Business, or applicable degree, or Associate’s Degree with 2-3 years of experience.
  • CRM System experience preferred.

Customer Service Specialist 1 - part time

Cross Catholic Outreach is seeking a motivated Part-Time Customer Service/Donor Care Specialist who has a cheerful and uplifting personality/disposition and can interact with the public as a consistent witness of Jesus Christ. The position is responsible to assist donors and the public with making donations, answering questions about a donation or general inquiries about our ministry. The inquiries may come in through a variety of channels like email, phone calls, letters and social media, so the right candidate will have excellent communication skills, both verbal and written. The candidate must be self-motivated and organized, with the ability to prioritize and handle a diverse task menu. The candidate should be a committed Christian who has a courteous and Christ-like attitude toward the poor that we serve and the donors with whom we partner.

Department: Development
Reports to: Donor Care

Educational or Certification Requirements:

  • High School Diploma required, Bachelor’s degree preferred
  • 3-4 years of telephone and general office experience required
  • Non-profit organization experience is a plus but is not required

Job Responsibilities:

  • Maintaining a positive, empathetic and professional but warm attitude toward callers/donors at all times
  • Resolve problems by understanding the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Build sustainable relationships of trust through open and interactive communication with the donors and potential donors Manage high volume of incoming calls, emails, mail, social media comments and messages, responding in a professional and timely manner
  • Keep accurate records of all donor and non-donor interactions, update donor records per donor requests, and file (or e-file) documents per procedures and protocols
  • Perform outbound calls for a variety of purposes that promote the engagement of donors, recovery of missed payments and provide updates to donors on the impact of their gifts
  • Work with various teams across the company to stay updated and informed on donor communications, current and new international ministry projects/aid and internal procedures, guidelines and policies
  • Be able to promptly troubleshoot individual situations to achieve outstanding donor satisfaction, donor retention and allegiance
  • Process new gifts and manage cancellations and changes to monthly giving with 100% accuracy and attention to detail
  • Maintain excellent communication with team members and manager to ensure complete coverage of incoming correspondence
  • Handling complaints and escalating when appropriate
  • Perform other tasks as needed by management

Experience Requirements:

  • High School Diploma required, Bachelor’s degree preferred
  • 3-4 years of telephone and general office experience required
  • Non-profit organization experience is a plus but is not required

Knowledge, Skills & Abilities Required/Preferred:

  • Proven customer support experience providing a pleasant, patient and friendly attitude
  • Strong donor orientation and the ability to adapt/respond to a variety of personalities
  • Ability to multi-task, prioritize and manage time effectively without consistent oversight
  • Clear and precise communication skills while maintaining positive language and attitude
  • Attentive listening skills to provide great donor experience and service
  • Ability to stay calm when interacting with others who are upset or stressed
  • Excellent verbal and written communication skills
  • Excellent computer skills in a variety of applications: Microsoft Office (Word, Excel, Outlook), donor database, vendor merchant payment portals and others)
  • Proficient with office equipment such as phones, printers, copiers, and mail machines

Digital Content Writer

Cross Catholic Outreach is seeking a motivated and strong content writer who will communicate our ministry’s passion for serving the poor in Christ’s name. Ideal candidate must be able to write, produce and publish effective and targeted marketing content for a variety of audiences while maintaining our ministry’s “voice”, brand and core values. As a member of our Communications & Creative Services team, you will develop inspirational and mostly digital-based content for our digital platforms (landing pages, pillar pages, etc.), email blasts and blogs. You will work closely with our team of in-house staff writers, editors and internal stakeholders to optimize existing content for a digital audience. On occasion you may also be required to write a variety of other formats such as fundraising proposals, donor updates, letters, etc.

To be successful in this role, candidates should have experience with digital writing/optimization and generating traffic and leads for new engagement through written content and presentation. Ultimately, the selected candidate will help us reach our target audiences by delivering both useful and appealing digital information about our ministry.

If you are a committed Christian excited by the prospect of working in a faith-infused office environment, participating in daily staff devotions and promoting Christ-centered relief and development projects, send us your resume today!

Department: Communications & Creative Services
Reports to: Manager of Communications

Job Description:

Primary Duties and Responsibilities

  • Provide insightful, targeted, effective, faith-minded writing on a regular basis in a variety of formats – mostly digital;
  • Research, write, and execute marketing and fundraising tools, achieving the highest level of quality and ensuring consistency with corporate identity, brand messaging and Cross-Style handbook;
  • Collaborate with Marketing Team to ensure maximized effect of communications and digital campaigns;
  • Regularly review results/analytics to improve value of future donor communications;
  • Meet tight deadlines with extreme attention to detail;
  • Select photos and other pertinent material to enhance writing. Work with graphic designers to create effective content as required;
  • Engage in on-going research on global issues related to Cross, Christianity, poverty, donor behavior dynamics, etc. for Cross’ websites;
  • Provide support to all departments to ensure that all material reflects cohesive & consistent “voice” of Cross;
  • Proof and edit all of own written communications;
  • Monitor and analyze the performance of key performance indicators (KPIs) to offer suggestions for improvement;
  • Use search engine optimization (SEO) strategies in writing to maximize the online visibility of a website in search results;
  • Publish content on a variety of digital platforms, including but not limited to, social media, HubSpot, WordPress, etc.

Secondary Duties and Responsibilities

  • Contribute to creative brainstorming to produce unique and engaging campaigns;
  • Conduct keyword research and use SEO guidelines to optimize content;
  • Conduct interviews with Cross ministry partners and beneficiaries to gather fodder and human interest stories.

Knowledge, Skills & Abilities Require/Preferred:

  • Knowledge/familiarity with the teachings and values of the Catholic Church;
  • Excellent grammar and writing skills in English;
  • Excellent verbal and written communication skills;
  • Familiarity with SEO;
  • Strong proficiency in MS Word, Excel and Adobe Acrobat Pro;
  • Must be able handle deadlines under pressure and prioritize accordingly;
  • Must have a keen eye for detail;
  • Candidate must demonstrate time management skills;
  • Possess a positive, service-oriented attitude and be a proven team player ;
  • Bilingual preferred; Spanish (Advanced+).

Experience Requirements:

  • 3+ years of professional writing experience, especially with digital platforms;
  • Experience writing promotional marketing copy;
  • Strong understanding of email and social data analytics;
  • Ability to work in a fast-paced environment and take on multiple tasks;
  • Ability to work with minimum supervision.

Educational or Certification Requirements:
Associate’s degree in English, Multimedia Journalism, Communications, Marketing and/or non-profit organization experience is a plus and strongly desired, but not required for this role.

Other Requirements:

  • Ability and willingness to travel internationally

Donor Program Services Data Coordinator

Under the direction of the DPS Director and in collaboration with DPS team, the Data Coordinator works to advance fundraising efforts through the management and maintenance of constituent data. The Data Coordinator will ensure the quality, accuracy, and integrity of constituent biographical, engagement, and giving information in the database.

Department: Donor Program Services
Reports to: Donor Program Services Director

Duties and Responsibilities:

  • Supports Development in the administration of system integrity and quality control by monitoring data entry and database for inaccurate data to eliminate duplicates and inaccuracies within various donor groups.
  • Provide support for Development through tracking and moving of constituents through various donor programs from incept through stewardship.
  • Produce statistical, research and organizational reports and recommendations to provide strategic and tactical intelligence to meet fundraising goals.
  • Regularly run queries and export files for varied purposes, including to bring resolution to system/data deficiencies or errors, etc.
  • Support coordination and maintenance of donor data, including monthly giving program.
  • Works with Development and DPS team to ensure accurate processing and coding of gifts.
  • Monitor and maintain data quality within donor database by undertaking associated data clean-up projects.
  • Resolve issues with key stakeholders as needed on matters relating to donor data, data integrity, and process improvement.
  • Work with frontline fundraising teams, DPS, and Tech Services teams to assess/identify needs on new functionality within the Netforum system; and support rollout of those initiatives, including efforts to ensure all users are aware of key issues relating to process changes, system changes/upgrades.
  • Help maintain policies, procedures and reporting functions for donor data.
  • Provide training when necessary for data entry and records maintenance.
  • Respond to requests from frontline fundraising teams and internal stakeholders to ensure they are fulfilled/addressed appropriately.
  • Help identify opportunities to improve data accuracy and completeness as well as opportunities for process improvement and automation.
  • Other duties as assigned.

Knowledge, Skills & Abilities Require/Preferred:

  • Proficiency with Word, Excel, Outlook, PowerPoint, Access as well as donor database systems.
  • Experience with query and reporting.
  • Familiarity with databases and data management principles.
  • Familiarity with data privacy and protection best practices.
  • Excellent oral and written communication skills, as well as interpersonal, organizational and motivational skills.
  • Familiarity with data mining, wealth identification, screening and other prospect programs.
  • Sensitive to and supportive of Christian-based fundraising.
  • Customer service with solution-oriented approach.
  • Commitment to professional ethics in working with highly confidential, sensitive information.

Experience Requirements: Demonstrated experience in donor/constituent record management, data analytics, business operations, and/or data management. Strong understanding of the goals and guiding principles of the fundraising profession and familiarity with databases and data management principles.

Educational Requirements: Bachelor’s degree preferred.

International Projects Officer - Africa

The International Projects Officer (IPO) monitors ongoing overseas projects in Sub-Saharan Africa to ascertain compliance with funding and other requirements.

Department: Projects
Reports to: Senior International Projects Director

Job Responsibilities:

  • Monitors ongoing projects in countries in Sub-Saharan Africa.
  • Provides verbal and written reports on current project activity to the Senior International Projects Director (SIPD).
  • Makes management recommendations about partners.
  • Ensures that scope, schedule, or cost changes are identified and communicated accurately and on a timely basis to the SIPD.
  • Works closely with in-country partners and consultants, International Projects Officers (IPOs) and the SIPD in tasks to ensure accurate and timely reporting.
  • Creates written status performance and project visit reports and updates as needed to President, Vice President for Missions, Communications, and other executive management.
  • Presents Mission Report to staff on projects visited following a trip to the field.
  • Makes own travel and other logistical arrangements for trips to the field and, as needed, for other potential travelers.
  • Prepares regional annual budgets and schedules monthly payments to ministries that receive support from CCO.
  • Organizes and leads staff/consultant trips to visit overseas partners.
  • Other duties as assigned.

Knowledge, Skills & Abilities Required/Preferred:

  • Strong project management, conceptualization and strategic planning skills.
  • Excellent presentation, organizational, written, verbal and interpersonal communication skills in a cross-cultural and multilingual context.
  • Ability and willingness to work effectively in a difficult environment.
  • Foreign cultural awareness/sensitivity.
  • Budgeting experience.
  • Ability to effectively present information and respond appropriately to questions from donors, government officials, and other stakeholder organizations.
  • Marketing/communications skills and experience.
  • Highly detail-oriented with the ability to manage large volumes of data.
  • Experience with databases and strong working knowledge of Excel, Word, Power Point, Outlook.
  • Travel – Approximately 40% (Internationally).
  • Experienced individual and/or group traveler, with knowledge of basic international travel requirements/guidelines.
  • Experience working as part of a team.

Experience Requirements:

  • Two or more years of experience living and working in relief/development project oversight or related field in developing countries.

Educational or Certification Requirements:

  • B.A. in International Relations, Business Administration, Health, Education and/or related discipline; M.A. preferred.
  • Fluency in at least one foreign language; preferably Portuguese or Spanish; fluency in additional languages or dialects preferred.

Application Process: Please submit your resume by email to HR@CrossCatholic.org and include the title of the position in the subject line. Please be sure to include a cover letter detailing your spiritual background.

Cross Catholic Outreach is a Christian ministry and provides excellent employee benefits. We are a Christian Humanitarian Aid Agency assisting the poorest of the poor around the world. Please visit our web site to learn more about the mission, vision, statement of faith and core values of our organization.

Outreach Priest

Cross Catholic Outreach is looking for Roman Catholic priests in good standing for its “Outreach Priests” program. Through this effort, priests speak in U.S. churches nationwide, sharing the Gospel and educating parishes about the needs of the poor overseas. For more information or to submit your resume please email JMiceli-Bogash@CrossCatholic.org.

Technical Project Manager

Cross Catholic Outreach is hiring a talented Technical Project Manager professional to join our Organization. Top candidates should have excellent problem-solving skills with at least three years of management experience in cross functional IT projects. If you are ready to steer important IT projects to success, we are excited to have you on our team.

Department: Technology Services
Reports to: Senior Project Manager

Job Responsibilities:

  • Establish and implement training processes and strategies for all technical personnel.
  • Analyze, plan and develop requirements and standards in reference to scheduled projects.
  • Assign and oversee the daily tasks of technical personnel while ensuring all subordinates are actively working toward established milestones.
  • Hold regular technical team meetings to determine progress and address any questions or challenges regarding projects.
  • Determine and define clear deliverables, roles and responsibilities for staff members required for specific projects or initiatives.
  • Research and evaluate hardware and software technology options and weigh the cost/benefit analysis when making large purchases on behalf of the company.
  • Update and maintain all production technologies ensuring proper maintenance and installation.

Experience Requirements:

  • Demonstrated understanding of Project Management processes, strategies and methods.
  • Excellent time management and organizational skills and experience establishing guidelines in these areas for others.
  • Strong sense of personal accountability regarding decision-making and supervising department teams.
  • Experience working in a high-level collaborative environment and promoting a teamwork mentality.
  • Managerial experience applying analytical thinking and problem-solving skills.
  • Ability to predict challenges and seek to proactively head-off obstacles
  • Is a consistent witness for Jesus Christ; maintains a courteous, Christ-like attitude in dealing with people within and outside of Cross.

Educational or Certification Requirements:

  • Bachelor’s degree in Project Management or related technical field required.
  • Professional Project Management Certification from accredited institution preferred.

Application Process

Please submit your resume by email to HR@CrossCatholic.org and include the title of the position in the subject line. Please be sure to include a cover letter detailing your spiritual background.

Cross Catholic Outreach is a Christian ministry and provides excellent employee benefits. We are a Christian Humanitarian Aid Agency assisting the poorest of the poor around the world. Please visit our web site to learn more about the mission, vision, statement of faith and core values of our organization.

Join Our Cross Catholic Newsletter

You Are in Our Prayers

Cross Catholic Outreach’s staff prays daily for friends of the ministry. Click below to submit your prayer intentions.

Answer the Call

Learn how you can engage in projects serving the poor and their communities around the world.

Cross Catholic Outreach on Facebook

Cross Catholic Outreach on Twitter

Cross Catholic Outreach Email News

Cross Catholic Outreach

Our mission is to mobilize the global Catholic Church to transform the poor and their communities materially and spiritually for the glory of Jesus Christ. Your gift empowers us to serve the poorest of the poor by channeling life-changing aid through an international network of dioceses, parishes and Catholic missionaries. This cost-effective approach helps break the cycle of poverty and advance Catholic evangelization.